Observability & Incident Readiness
We set up the logs, dashboards, and alerts your team needs to understand what is happening in production — and a runbook so incidents are faster to diagnose and resolve.
Who this is for
- Teams where incidents take too long to diagnose
- Teams with no dashboards or with dashboards nobody uses
- Teams drowning in alert noise (or with no alerts at all)
- Teams that have no shared runbook for common failure scenarios
What you get
- Structured logging baseline for your application
- Dashboards for the 3 core user-impact signals (errors, latency, availability)
- Alerting tuned to reduce noise — alerts map to real user impact
- Incident runbooks: step-by-step guides for your most common failure modes
- A "first 30 minutes" playbook for when things go wrong
- Handoff session so your team can maintain and extend the setup
Typical deliverables
- Structured log configuration for your application
- 3 core dashboards (errors, latency, availability)
- Alert rules (with tuned thresholds and routing)
- 3–5 incident runbooks for your most common failure types
- "First 30 minutes" incident playbook
- Observability documentation for new engineers
How we work
- Step 1: "Signals audit" — we map what you currently have and what is missing
- Step 2: Agree scope and deliver a fixed quote
- Step 3: Instrument, build dashboards, and tune alerts in your environment
- Step 4: Write runbooks with your team, then hand over and document
Real result
A 12-person engineering team cut mean time to detect incidents from 3 hours to 18 minutes, with 75% fewer noisy alerts and 60% fewer customer-reported incidents in the following quarter.
Read the full case study →Free template: Incident Runbook →
FAQ
Which monitoring tools do you support?
We work with Datadog, Grafana, Prometheus, CloudWatch, and others. We work with what you already have or help you choose something appropriate.
Will you instrument our application code?
Yes — we add structured logging and metrics instrumentation to your application as part of the package, with pull requests for your team to review.
What if we already have some monitoring?
We start with a signals audit to understand what you have, what is working, and what is missing — then we build from there rather than starting from scratch.